General Booking Condition for staying in the Residence-hotel in the Dolomites

To meet your requirements, we kindly ask you to book in advance calling directly your favourite residence-hotel or contacting the call-booking center in Trento by phone +39.0461.933400 or email ( info@residencehotel.it )

Booking Conditions

Following up the booking, you will receive a voucher indicating stay conditions and procedure to pay the confirmation deposit (40% of the total price) by postal order*, bank transfer* or bank check*. Your booking will be considered definitive as soon as we get back signed copy of the voucher and receipt for payment.

*we kindly ask to indicate, as reason of payment, the name of the voucher’s holder and of the choosen holiday house. Payments to: Residencehotels S.p.A. - Via Gorizia 76 - 38122 Trento - I

Confirmation Deposit Payment

• Bank details: Cassa Centrale delle Casse Rurali Trentine Bcc Nord Est Spa, Via Segantini 5, I-38100 Trento
  Swift/BIC: CCRTIT2T EU IBAN: IT19 Q035 9901 8000 0000 0013 483
• Credit Card filling the form that will be sent with the voucher

General Information about your stay

• Rooms or apartments are at your disposal starting from the arrival day at 5.30 pm and have to be left within 10.00 am on the departure day.
• Number of persons per apartment (children included) can not exceed the number of bed sits shown in the booking voucher.
• Kitchenette’s final cleaning is on you. Otherwise € 55,00 will be charged.
• Children discount in Residence is calculated considering the total price of the apartment divided by the number of bed sits and it is valid for one week minimum stay.
• One promotion or discount excludes the others.
• The rates indicated for person/night are valid for 3 days minimum stay.
• No refund is provided for late arrival or advance departure. Arrival and departure dates are pointed on the confirmation voucher.
• We do accept all the most common credit cards (Carta Sì circuit – Visa).
• Pets are not allowed.

Cancellation Penality

• up to 60 days before arrival the full confirmation deposit will be refounded
• from 30 to 60 days before arrival half of the confirmation deposit will not be refounded
• within 30 days of arrival the entire confirmation deposit will be retained